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Refunds & 售后说明

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Effective 提交日期: 3rd July, 2026

欢迎来到 森野生活。如需售后支持，请联系我们，我们会根据项目约定和具体情况提供处理建议。

1. Return Eligibility

  • You may request a return if:
  • The product is unused, unworn, and in original condition
  • The product is returned with original packaging, tags, and invoice
  • The return request is made within [7/10/15] days of delivery

2. Non-Returnable Items

  • We do not accept returns for:
  • Used or damaged products (not due to our error)
  • 产品s without original packaging
  • Items marked as Final Sale / Non-returnable

3. Damaged Or Incorrect 产品s

  • If you receive:
  • A damaged product
  • A wrong item

Please contact us within 48 hours of delivery with photos/videos. We will arrange a replacement or refund.

4. Return Process

  • Email us at hello@example.com with order details
  • Our team will approve and provide return instructions
  • Our team will approve and provide return instructions

5. Refund Policy

  • Refunds are processed after inspection of returned item
  • Refund will be issued to the original payment method
  • Processing time: 5-10 business days

6. Return Shipping

  • Customers may need to bear return shipping charges (unless product is defective or wrong)

7. Exchange Policy

  • Exchanges are allowed based on product availability
  • Only for unused items within return window

For any queries, contact us at: